AI is on every desk in the bank. So is your customer data.
Your people already use AI to draft emails, summarise cases and debug code. The risk isn't that they use it — it's what they paste into it: customer records, IBANs, transaction details, account numbers, source code. Tracehold catches that on the device, before it ever reaches the AI tool, and turns it into live compliance reports for GDPR, NIS2, ISO 27001 and SOC 2 — plus the audit trail you need to demonstrate control under DORA and the EU AI Act.
The fastest way for customer data to leave the bank is a text box
Generative AI didn't ask permission to enter your branches and back office — it arrived through the browser. Helpful, fast, and one paste away from sending regulated data to a third party you never signed a DPA with. The intent is almost always innocent. The exposure isn't.
Customer & account data
A support agent pastes a full customer record — name, address, IBAN, balance — into an AI tool to draft a reply. A relationship manager summarises a client's portfolio. Each one is regulated personal and financial data leaving your control.
Transactions & statements
Analysts paste transaction logs, payment files and statement extracts to "explain this anomaly" or "format this table." Card numbers, counterparties and amounts go straight into a public model's prompt.
Code, keys & internal docs
Developers paste core-banking code with embedded credentials into AI assistants to debug it. Risk and compliance teams drop confidential policies, audit findings and board memos in to summarise them.
Built to recognise the data a bank can't afford to lose
With 1,600+ detection patterns running across the AI tools and sites your people actually use, Tracehold recognises both the structured data with a fixed shape and the free-form personal data that has none.
Credentials & keys
API keys, access tokens, passwords, private keys and connection strings hidden inside pasted code or config — caught before they reach an AI assistant and become someone else's.
Personal & financial data
Names, dates of birth, addresses, national IDs, IBANs, card numbers, account numbers and transaction details — including names and addresses that follow no fixed format and slip past pattern-only tools.
Confidential documents
Internal policies, audit findings, credit memos, board papers and source code — recognised as confidential material so a quick "summarise this" doesn't quietly export it.
Catches it at the source
Detection runs on the device, in the browser, the moment something is about to be sent to an AI tool. The prompt never leaves the browser by default — there's no proxy and no copy of customer data sitting on our side.
Warn, redact, or block — your policy
Low-risk cases get a clear heads-up. The sensitive part can be stripped so the rest goes through. High-risk pastes are blocked outright, with a message that explains why — so people learn, not just get stopped.
Covers the whole desk
Beyond the browser extension, Tracehold reaches the desktop, developer and terminal tools, and Outlook — so the protection follows the work, not just one tab.
Not just pasted text — uploaded files too
A statement extract dragged in as a PDF, or a transaction export uploaded as a spreadsheet, is read and checked the same way as a pasted prompt — before the upload completes, on the device.
Uncontrolled AI use touches every framework on your desk
Banking is one of the most heavily regulated places AI can go wrong. The same paste can trip more than one rulebook at once.
DORA
Digital operational resilience means knowing — and controlling — the third-party digital tools your staff feed data into. AI tools are exactly that. Tracehold gives you visibility and control over that flow.
GDPR
Pasting a customer's personal or financial data into a public AI tool can be an unlawful transfer to a third party. Catching it on the device keeps that data from ever leaving your control.
NIS2
Stronger cyber-risk management and accountability for essential entities. Demonstrable control over how data leaves to AI tools — with an audit trail — is part of showing you manage the risk.
EU AI Act
As you adopt AI, you need to know where and how it's used, and govern it. Tracehold maps your actual AI use so you can govern it rather than guess at it.
Compliance reporting you can put in front of the board
Tracehold generates live compliance reports from your real AI activity for GDPR, NIS2, ISO 27001 and SOC 2. That same evidence — every finding with its type, severity and timestamp, plus a live map of who's sending what to which AI tool — is what you use to demonstrate control under DORA and document AI use under the EU AI Act. Instead of an annual questionnaire, you get a clear, always-current view that updates as your risk does.
Risk, not theatre
The mapping reflects what your people are actually doing with AI today — what's being caught, how often, how severe — not a point-in-time checklist that's stale by lunchtime.
Evidence on demand
Every finding leaves an audit trail with just the essentials — type, severity, timestamp — so you can show diligence to a regulator without exposing the underlying data.
Aligned, and honest about it
Tracehold is aligned with and mapped to PCI-DSS, SOC 2 and ENS, with ISO 27001 certification in progress. We tell you exactly what is certified and what is mapped — never more.
From "we think we're fine" to "here's the number"
Most banks can't answer a simple board question: how much regulated data is going to AI right now? Compliance reporting answers it — and shows the trend as your controls take effect.
Reports cover GDPR, NIS2, ISO 27001 and SOC 2, with the underlying evidence you need for DORA and the EU AI Act. See compliance in depth →
Weeks, not months — no proxy, no network surgery
A bank can't bolt a new inline proxy into its network on a whim. Tracehold rolls out as a browser extension you push with the device management you already run — so the security team stays in control and the network stays untouched.
Pushed via your MDM
Deploy the extension centrally through Microsoft Intune or any standard MDM, tied to your identity provider — Microsoft Entra ID or Okta. No agent your endpoint team has to babysit, no inline gateway.
Start observe-only
Begin in a pilot that watches and reports without blocking anyone. You see exactly what would be caught — and where your real exposure is — with zero disruption to the desk before you turn on enforcement.
Plugs into your stack
Findings flow to Splunk or Microsoft Sentinel and alerts to Slack or Microsoft Teams. Hosted in the EU on Contabo and OVH infrastructure, with EU data residency.
What banking buyers ask first
Does customer data ever reach Tracehold?
Will it slow down our people or break their tools?
How does it help with DORA, GDPR, NIS2 and the EU AI Act?
Are you certified — ISO 27001, PCI-DSS, SOC 2?
Can we see references from other financial institutions?
How fast can we be protected?
See what your bank is already sending to AI
Start an observe-only pilot and get a clear, honest picture of where regulated data is leaking to AI tools — with zero disruption to your people. References available under NDA.